Ask Us Anything

    What is your exchange policy?

    We offer size exchanges for all products, provided the request is made within 3 days of receiving the order. Please note that orders with custom sizing are not eligible for exchange. All exchange requests must be made via email, and customers are responsible for arranging the return shipment.

    The size guide serves as a general guideline to help you find the best fit. If you have any questions regarding the fit of a garment, please feel free to email our customer care team at hello@marchforth.shop before making your purchase.

    What if I receive a damaged or incorrect piece?

    All our products go through a strict and a thorough quality check. However, if your garment is damaged or has any quality issue, please send us an image within 3 days of receiving the order and we are happy to switch it out with a new piece. The items must be in original condition with all labels attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.

    What if I need to change or cancel my order?

    Once an order is placed, we’re unable to make changes as all our pieces are made to order. If you need us to cancel your order, please email our customer care team right away with your order number and full name. Always ensure your shipping address is correct. Any order with an invalid address will be automatically returned and cause a delay in delivery time. If you have entered an incorrect delivery address, please contact our customer care.

    Do you customise the garments?

    Size Customisations: Yes, we do provide custom sizing for all our garments. Please drop us an email with your bust, waist and hip measurements to place your custom order.

    Style Customisations: We do provide a few modesty-related customisations, as we aim to make everyone feel included. However, we do not customise the colour, fabric or style of the garment. 

     

    Please contact our customer care team for more information. 

     

    How do I care for my March Forth garments?

    All of the March Forth garments are handmade with sustainable fabric and hand-dyed with natural dyes. We recommend dry cleaning the garments or washing them separately with a mild soap. Please do not soak the garment in water, as it could result in slight colour transfer. 

    How do I know which size will fit me best?

    The size guide serves as a general guideline for helping you find your correct size fit.  If you have any questions regarding the fit of a garment please email customer care before purchasing. We also offer custom sizing; please drop us an email with your bust, waist and hip measurements to place your custom order.

    Is there a shipping fee?

    A standard shipping fee of Rs. 250 is levied on all orders.

    How long will it take to receive my order?

    Once your order is placed, the order takes 7 - 10 business to dispatch as all our pieces are made to order. (Please note: Business days do not include the weekend).